1.Client must commit to an agreed upon monthly contract where services are purchased from EvenDigit. This timeline can vary depending on the product or services of the client.
- 6 months contract for SEO
- 3 months contract for Social and Google Ads
2. All projects will begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required.
3. All the suggestions/Changes from our marketing team should be implemented in the given timeline shared or else the policy terms will not be applied. (Website Changes, New Landing Pages, Ads Creatives, Content etc.)
4. Response time on marketing team requests or queries should be under 24 – 48 hours.
5. Urgent issues like payment method suspension should be resolved ASAP.
6. Termination of the contract in between contract duration is not applicable.
7. Refund policy will only cover the service cost during the 6 months, not the marketing budget spent.
8. The marketing budget should be provided as per the market demand for the required ROI and as recommended by the marketing team.
The policy will be terminated by the marketing agency, or the timelines will be extended in the following cases:
Delay or any fluctuations in product shipping/product stocks
- technical website issues
- orders not tracking
- products overpriced
- poor customer service, or
- market conditions that will impact marketing performance